The below General Conditions are an integral part of the tourist service agreement of Vip Tourist.
In force from: 01.03.2013
I. General conditions
1. Reservations / bookings /
1.1. Reservations shall be made by telephone, e-mail, online, in the offices of Vip Tourist or offices of other travel agencies in the country, authorized by the TOUROPERATOR. A reservation will become valid after signing of an Agreement and payment of a deposit of 50% of the package price for bus programs, if not stated otherwise. The final payment should be made 30 days before the departure date of the bus programs, if not stated otherwise. If the amount is not paid on time, the reservation will be canceled and the deposit will be forfeited to the TOUROPERATOR.
1.2 The reservation is valid only if it is reconfirmed by the TOUROPERATOR within 48 hours. In case the requested hotel is not confirmed, the TOUROPERATOR can offer the CLIENT other options. If the CLIENT does not accept the other options, he/she is entitled to reimbursement of the prepaid amount.
2. Necessary documents for traveling:
2.1. Passport, valid for at least 6 months after the departure date, or ID card for travel. For people under 18 years of age, traveling unaccompanied by one or both parents, a notarized parental permission for the child to leave the country is required.
II. Price. Method of price formation and change.
1. The agreed total price of the tourist service can be changed in the following cases:
1.1. A change in transport costs, including fuel. The procedure of conversion of the price in this case is: the price increases only by the real increase of the component, which has influenced the price change.
1.2. A change in the amount of any fees, associated with services used as per the Agreement, airport taxes, port taxes and more.
1.3. A change of more than 3% in the exchange rate, related to the Agreement, between the time of its conclusion and the departure date.
III. Cancelation fees.
1. In case the CLIENT cancels the Agreement after the reservation deposit has been paid and the booking has been confirmed, TOUROPERATOR reserves the right to withhold the reservation deposit in part for costs incurred.
1.2. In case the CLIENT cancels the Agreement 45 /forty-five/ days before the date of departure, the CLIENT will not be charged with any cancellation fees.
1.3. If the request for cancellation of the tourist service is received within 44 (forty-four) days prior to the date of departure, the CLIENT will be charged with cancellation fees as follow:
Number of days prior to departure Cancellation fee per person
1.3.1. 25% (twenty-five) percent of the tour services price, if the cancellation request is received within 44 and not later than 31 days before the date of departure;
1.3.2. 50% (fifty) percent of the tour services price, if the cancellation request is received within 30 and not later than 15 days before the date of departure;
1.3.3. 75% (seventy-five) percent of the tour services price, if the cancellation request is received within 0 and not later than 14 days before the date of departure.
NB: This cancellation policy is not applicable for the short (one day or half day) trips in Bulgaria where you can cancel your trip reservation 7 days before the starting date without any cancellation fee!
2. Upon cancellation of the travel service due to illness or other personal reasons, the CLIENT loses all amounts paid to the TOUROPERATOR, in accordance with the terms and cancellation rates under section III.1 and III.1.2.
3. The TOUROPERATOR shall not be held liable in the following cases: the return of tourists from the border authorities, for non-compliance of tourists to the laws of a country, whether they are aware of them or not, the refusal to issue a visa to the user, preventing the user to enter or get in / out of a country for a reason unconnected with the tour operator.
4. The CLIENT, upon consent of the TOUROPERATOR, may assign its rights and obligations under this Agreement to a third party, who meets all the requirements for the trip. The CLIENT has to inform the TOUROPERATOR about this intention, not later than 10 (ten) days before the departure date.
4.1. The CLIENT who assigns his/her rights and obligations, and the third party that has been assigned these rights and obligations, are jointly and jointly liable to the TOUROPERATOR to pay the total Agreement price and all costs associated with the money transfer.
5. The TOUROPERATOR shall not be liable to the CLIENT in the event of cancellation, delay or changes to the terms and conditions of the journey when they are beyond the control and do not depend on the TOUROPERATOR. These events can be, but are not limited to:
5.1 Delayed flights or busses, due to technical or weather conditions, including fog, storms, heavy snow, rain, etc., as well as alterations of the schedule of the carrier;
5.2 Cancellation or interruption of the trip, due to personal reasons of the CLIENT;
5.3 Loss or damage to any baggage during the trip;
5.4 In case of force majeure, such as disease outbreaks, natural disasters, strikes, acts of God, hostilities and others; to both parties under this Agreement and the surrounding neighboring countries, threatening the security of the countries, government decisions; or any other unforeseen or insurmountable event, having occurred after the conclusion of the Agreement.
6. The TOUROPERATOR shall not be liable for failure or improper execution of this Agreement, if the reasons for this are due to:
6.1 The CLIENT;
6.2 Actions of a third party, unrelated to the execution of the Agreement.
6.3 Force majeure or an event that cannot be foreseen or avoided by the TOUROPERATOR, its employees and its contractors, in the conscientious execution of their duties.
IV. The TOUROPERATOR reserves the right to change carriers, in cases when it is impossible or impractical for the carrier, specified in the Agreement, to fulfill its obligations. In such cases, the TOUROPERATOR will notify the CLIENT at least 24 hours prior to departure.
V. The TOUROPERATOR reserves the right to change the departure time in case the carrier has been changed or the occurrence of other objective reasons, which may require time change. In such case, the TOUROPERATOR will notify the Client in due time.
VI. All claims and complaints, related to the quality of the paid tourist services, must be filed within 24 (twenty four) hours after the closing date of the organized trip. The CLIENT must present a written complaint and a certified signed copy of the payment document (cash receipt, invoice, etc.), in person in the office of Vip Voyage Ltd, or by e-mail to address provided in this Agreement. The TOUROPERATOR will give its written opinion within 30 days of the receipt of the claim/complaint.
VII. Insurance.
1. The TOUROPERATOR and BULSTRAD VIENNA INSURANCE GROUP have concluded an insurance policy, № 34 051 3020 0R0 0160/21.02.2013, under Art. 42 of the Tourism Law.
VIII. Miscellaneous.
1. The Agreement between the CLIENT and the TOUROPERATOR can be canceled, amended and supplemented by bilateral annexes, written and subject to the provisions of the Tourism Law.
2. Outstanding in the Agreement are the provisions of the Law on Tourism, Trade Law, the Law on Obligations and Contracts Act and other legislation of the Republic of Bulgaria.
3. The CLIENT declares that he/she is familiar with the catalog, brochure or website of the TOURPERATOR, where the Terms and Conditions of the particular journey, as well as its specific conditions, are set out.
4. The CLIENT declares that he/she agrees Vip Tourist Ltd. to collect, process, store and submit personal data to third parties in the manner provided in the legislation of Republic of Bulgaria and the European Union.